FAQs – Elizabeth Johns

In-Store FAQ
Online FAQ

In-Store FAQ

How long are appointments? What should I expect?

Our bridal, evening, and bridesmaid appointments are 90 minutes long. We want you to be able to relax and enjoy your experience. You'll have your own large private dressing area, and we'll have a robe and heels for you. Wear any undergarments that you feel comfortable with. Our skilled stylists will help you in and out of the dresses and will guide you through the entire process. When you find "The One" and say yes, we celebrate the Elizabeth Johns way - with champagne!

What size are your samples?

Most of our bridal samples can accommodate street sizes 0-12. We also have a selection of plus size dresses that can accommodate up to size 20. Every body is unique, and we love helping women of every size find their dream dress!

Who should I bring?

Bring those closest to you whose opinions you value most. Too many opinions can get confusing! We ask that your guest list does not exceed 4 guests, in order to make sure every bride and family has adequate space. We also ask that you leave the little ones at home, since there is a large array of delicate items in our stores. If you want to bring a larger party, we recommend our VIB appointments where you have the entire salon to yourselves. You can find more information on our "Appointments" page.

When should I start shopping?

Bridal gowns can take anywhere from 6-8 months to come in, so we recommend shopping 8-12 months before your wedding. This ensures you have enough time to get your gown and schedule your alterations 2-3 months before the wedding. Made to order evening and bridesmaid gowns can take 4-6 months to come in, and you also want to leave time for alterations. We recommend shopping for Bridesmaid and Mother Of gowns around 7-9 months before the event. Some designers can accommodate tighter timelines, and rush fees would apply.

What about Sizing and Alterations?

Bridal sizes run differently than contemporary clothing brands. When you select your gown, we take your measurements and we recommend ordering the size closest to your measurements based on the specific designer's size chart. This is all discussed with you, so you have input and ultimately the final say. All bridal gowns will need some degree of alterations once the dress arrives. We do have in-house alterations that you can choose to use for your bridal or evening gowns. You are not required to use our alterations services.

How will I know if it's "The ONE"?

You just will. Trust us. Be honest and upfront about your likes, dislikes, budget, and wants with your consultant. We know our entire inventory like the back of our hand. Put your trust in us that we will guide you to the perfect gown that checks all your boxes. When you get the feeling that you don't want to ever take the dress off, you'll know its a keeper. Don't overthink it. Go with your gut!

Don't see your question here?

Never hesitate to contact us to chat! Call our Ardmore location at 610-649-8100 and our Morristown location at 973-425-0600. We look forward to hearing from you!

Online FAQ

How does sizing work?

Size charts are located in each individual item. Most gowns use your bust, waist, and hip measurement to determine size. Measurements and sizes are based on US calculations and are provided by the designers for their products. The customer is responsible for the size ordered. If you have questions regarding sizing, please email us at support@elizabethjohns.com or give us a call at 973-425-0600 to speak to a stylist.

How long does it take for my order to come in?

The items we sell are special order. We don't carry back stock of these items. Once your order is placed, the designer is alerted to start making your custom order. Order times vary depending on the product. Please see specific order times in each product. We can accommodate shorter timelines and rush orders only by phone. Please call 973-425-0600 to inquire. Rush orders will incur a fee.

Can I make a return?

Our gowns and accessories are all made to order; therefore, special orders are final sale and cannot be returned. Before placing your online order please be sure the color, style, and size are correct before submitting your order. Elizabeth Johns does not accept returns on any orders, no exceptions. The submission of your online order fully acknowledges your agreement to these Terms & Conditions. You may cancel your online order or request style, color, or size changes within 48 hours of placement for a full refund of all costs and fees. After 48 hours, your special order cannot be changed and a forfeit of your payment will be adhered to if a cancellation is received after 48 hours. This policy does not apply to in-store orders. Please contact support@elizabethjohns.com or call 973-425-0600 immediately if you need to cancel or make changes to your online order.

Can I speak to someone about my order?

Absolutely. Let's chat! Feel free to give us a call at 973-425-0600 during our business hours: Monday-Friday from 10am - 5pm EST

Where do you ship?

Currently, we ship across the USA.

Shipping

For all online purchases, items will be shipped via FedEx or UPS with signature required. We will contact you with tracking number once item has shipped. Ship times for orders vary depending on product type and production time. All items are made to order, so please see the production times in the description of the item.

Don't see your question here?

Never hesitate to contact us to chat! Feel free to give us a call at 973-425-0600 during our business hours: Monday-Friday from 10am - 5pm EST or email us at support@elizabethjohns.com We look forward to hearing from you!