Size & Fit

Size charts are located in each individual item. Measurements and sizes are based on US calculations and are provided by the designers for their products. The customer is responsible for the size ordered. If you have questions regarding sizing, please email us at support@elizabethjohns.com or give us a call at 973-425-0600 to speak to a stylist.

Returns & Cancellations

Our gowns and accessories are all made to order; therefore, special orders are final sale and cannot be returned. Before placing your order please be sure the color, style, and size are correct before submitting your order. Elizabeth Johns does not accept returns on any orders, no exceptions. The submission of your order fully acknowledges your agreement to these Terms & Conditions.

You may cancel your online order (only) or request style, color, or size changes within 48 hours of placement for a full refund of all costs and fees. After 48 hours, your online special order cannot be changed and a forfeit of your payment will be adhered to if a cancellation is received after 48 hours. Please contact support@elizabethjohns.com immediately if you need to cancel or make changes to your order.

Shipping

For all online purchases, items will be shipped via FedEx or UPS with signature required. We will contact you with tracking number once item has shipped. Ship times for orders vary depending on product type and production time. All items are made to order, so please see the production times in the description of the item.

Payment

All major credit cards are accepted. We charge state, local and county taxes on online transactions based on shipping address as required by applicable laws.